Tenant Services
Comprehensive, tech-driven support to enhance every step of your rental experience.
🏠 Leasing & Move-In Support ▶
- Application processing with background, income, and credit checks
- Comprehensive tenant screening
- Digital lease preparation & signing
- Move-in inspections with condition photos/videos
- Key exchange & property orientation
🛠 Maintenance & Repairs ▶
- 24/7 maintenance request portal
- Emergency maintenance response
- Routine upkeep scheduling (HVAC, landscaping, pest control)
- Vendor coordination with licensed contractors
- Real-time work order tracking and status updates
💰 Rent & Financial Management ▶
- Online rent payments via ACH, debit, or credit card
- Automated payment reminders
- Online ledger access for transparency
- Consistent late fee and rent enforcement
- Security deposit tracking & refund management
📢 Resident Experience & Communication ▶
- 24/7 tenant portal for communication and service requests
- Mobile app access for convenience
- Community updates, policy alerts, and announcements
- Feedback surveys for service improvement
- Tenant retention and renewal incentive programs
🔒 Property Safety & Compliance ▶
- Routine safety and code compliance inspections
- Smoke detector and habitability checks
- Insurance verification (renters' coverage)
- Fair, transparent eviction processes when necessary
🚚 Move-Out & Turnover Management ▶
- Move-out inspections with detailed reports
- Scheduled maintenance and cleaning for turnover
- Utility coordination and account closures
- Transparent security deposit reconciliation
⚡ Premium & Tech-Enhanced Services ▶
- Smart home integrations (locks, thermostats, leak sensors)
- Resident rewards & loyalty programs
- Credit reporting for on-time rent payments
- Optional renters’ insurance enrollment
- Short-term or furnished rental options
🏢 Community & Amenities ▶
- Package lockers & delivery management
- On-site maintenance and cleaning staff
- Parking and access control management
- Gym, pool, or clubhouse reservations
- Pet-friendly features like dog parks and grooming stations